FAQ
1. What types of neck pillows and eye masks do you offer?
We offer a variety of neck pillows, including U-shaped travel pillows and contoured neck supports, as well as eye masks designed to block out light for better rest. All our products are tailored for comfort during travel or relaxation at home.
2. Are your products suitable for all head and face sizes?
Yes, our neck pillows are adjustable and designed to accommodate a wide range of head sizes. Our eye masks are also one-size-fits-most, with an elastic band that ensures a comfortable fit for all face shapes.
3. Can I get my company logo on the products for corporate gifts?
Absolutely! We specialize in custom orders for corporate clients. Whether it’s for a gift or a promotional item, we can embroider or print your logo on our neck pillows and eye masks.
4. What is your minimum order quantity (MOQ) for custom orders?
Our MOQ for custom orders typically starts at 100 units, but this can vary depending on the complexity of the customization. Please contact us for a personalized quote.
5. How can I place a bulk order or request customization?
To place a bulk order or discuss customization options, please use our ‘Contact Us’ form on the website or send an email to [email protected]. Our sales team will be happy to assist you.
6. What payment methods do you accept for international orders?
We accept international payments via bank transfer, credit cards, and PayPal. We also offer secure payment gateways to ensure your transaction is safe and hassle-free.
7. What are your shipping options and costs?
We provide various shipping options including express, economy, and standard shipping. Shipping costs are calculated based on the destination, weight, and dimensions of the package. You can get an estimate during the checkout process.
8. How long does it take to receive my order after placing it?
Processing time for orders is typically 5-7 business days, and shipping time varies depending on the destination. You will receive a tracking number once your order is shipped.
9. Do you provide samples before I place a bulk order?
Yes, we can send samples for your review. There may be a charge for the sample and the shipping cost. Please contact us to arrange this.
10. What is your return and refund policy?
We stand by the quality of our products. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please refer to our return policy for detailed instructions.
11. How can I stay updated on new products and special offers?
Join our mailing list on the website, and follow us on our social media channels to receive updates on new arrivals, promotions, and exclusive offers.
Contact Information:
For any inquiries or further assistance, please feel free to contact us:
Email: [email protected]
We are committed to providing you with the best customer service and look forward to helping you find the
perfect neck pillow or eye mask for your needs.
We offer a variety of neck pillows, including U-shaped travel pillows and contoured neck supports, as well as eye masks designed to block out light for better rest. All our products are tailored for comfort during travel or relaxation at home.
2. Are your products suitable for all head and face sizes?
Yes, our neck pillows are adjustable and designed to accommodate a wide range of head sizes. Our eye masks are also one-size-fits-most, with an elastic band that ensures a comfortable fit for all face shapes.
3. Can I get my company logo on the products for corporate gifts?
Absolutely! We specialize in custom orders for corporate clients. Whether it’s for a gift or a promotional item, we can embroider or print your logo on our neck pillows and eye masks.
4. What is your minimum order quantity (MOQ) for custom orders?
Our MOQ for custom orders typically starts at 100 units, but this can vary depending on the complexity of the customization. Please contact us for a personalized quote.
5. How can I place a bulk order or request customization?
To place a bulk order or discuss customization options, please use our ‘Contact Us’ form on the website or send an email to [email protected]. Our sales team will be happy to assist you.
6. What payment methods do you accept for international orders?
We accept international payments via bank transfer, credit cards, and PayPal. We also offer secure payment gateways to ensure your transaction is safe and hassle-free.
7. What are your shipping options and costs?
We provide various shipping options including express, economy, and standard shipping. Shipping costs are calculated based on the destination, weight, and dimensions of the package. You can get an estimate during the checkout process.
8. How long does it take to receive my order after placing it?
Processing time for orders is typically 5-7 business days, and shipping time varies depending on the destination. You will receive a tracking number once your order is shipped.
9. Do you provide samples before I place a bulk order?
Yes, we can send samples for your review. There may be a charge for the sample and the shipping cost. Please contact us to arrange this.
10. What is your return and refund policy?
We stand by the quality of our products. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Please refer to our return policy for detailed instructions.
11. How can I stay updated on new products and special offers?
Join our mailing list on the website, and follow us on our social media channels to receive updates on new arrivals, promotions, and exclusive offers.
Contact Information:
For any inquiries or further assistance, please feel free to contact us:
Email: [email protected]
We are committed to providing you with the best customer service and look forward to helping you find the
perfect neck pillow or eye mask for your needs.